Privacy Policy

1. Introduction

Sustainable System Design Enterprises ("SSDE", "we", "us", or "our"), operating the website ssdeltd.in, provides chemical engineering, green hydrogen, catalysis, renewable energy, and sustainability consulting services. We are based at Sector 10A, Gurugram, Haryana, India – 122001.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an enquiry, book a consultation, or engage us for consulting services. By using this website or our services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information you provide directly

• Contact details (name, email address, phone number, company name, job title) submitted through our contact form, consultation booking, WhatsApp & Email- Project or enquiry details you share with us (e.g., description of your process, challenge, or research interest)
• Any documents, data, or technical information you send us in connection with a proposed or active engagement
• Correspondence you send us via email, WhatsApp, or our contact form

2.2 Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the site, referring website, and general navigation behaviour
• Cookies and similar tracking technologies (see Section 5)

2.3 Information from third parties

• If you contact us via LinkedIn or WhatsApp, we may receive your publicly available profile information or the details you choose to share through those platforms.

3. How We Use Your Information

We use collected information to:

• Respond to enquiries and schedule discovery calls or consultations
• Prepare proposals, scopes of work (SoW), and fee estimates
• Deliver consulting services once an engagement begins
• Operate, maintain, and improve the website
• Send project-related communications (with your consent, occasional newsletters or updates on our research and services)
• Comply with legal, regulatory, tax, and accounting obligations
• Detect, prevent, and address technical issues, fraud, or misuse of the website

We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you.

4. Legal Basis for Processing

Where the Indian Digital Personal Data Protection Act, 2023 (DPDP Act) applies, we process personal data on the basis of your consent (e.g., when you submit a contact form) or where processing is necessary to take steps at your request prior to entering into an engagement.

Where you are located in the European Economic Area or United Kingdom, and GDPR applies, our legal bases include: consent, performance of a contract (or steps taken at your request before entering one), and our legitimate interests in operating and promoting our consulting practice, provided these interests do not override your rights.

5. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies fall into the following categories:

• Strictly necessary cookies – required for the website to function correctly
• Analytics cookies – help us understand how visitors use the site (e.g., page views, session duration)
• Preference cookies – remember choices you've made, such as cookie consent status

You can manage or withdraw cookie consent at any time through the cookie banner on our website or through your browser settings. Disabling certain cookies may affect website functionality.

6. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who support our website hosting, email, analytics, or customer communication tools, under confidentiality obligations
• Professional advisors (Engineering and Sciences) where necessary for our business operations
• Collaborating experts or subcontractors engaged on a specific client project, only to the extent necessary and typically under a non-disclosure agreement
• Regulatory or government authorities, where required by law, court order, or to protect our legal rights
• A successor entity, in the event of a merger, acquisition, or restructuring of our business

7. Confidentiality of Client Project Information

Technical data, process information, or proprietary details shared with us in the course of a consulting engagement are treated as strictly confidential and are governed by the confidentiality terms in our Terms & Conditions and any applicable Non-Disclosure Agreement (NDA), in addition to this Privacy Policy.

8. International Data Transfers

As we serve clients across India, the USA, UK, UAE, GCC countries, EU, Australia and other regions, your information may be transferred to and processed in countries other than your own, including India. Where required, we take reasonable steps to ensure such transfers are protected by appropriate safeguards consistent with applicable data protection law.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes described in this policy
• Maintain business records for the duration of a client engagement and any applicable statutory retention period thereafter
• Comply with legal, tax, or regulatory obligations

Enquiry data from prospective clients who do not proceed with an engagement is retained for a reasonable period and then deleted or anonymised, unless you request earlier deletion.

10. Data Security

We implement reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us using the details in Section 14.

12. Children's Privacy

Our website and services are intended for business and professional use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

13. Third-Party Links

Our website may contain links to third-party sites (e.g., LinkedIn, Google Scholar, WhatsApp). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies.

14. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:

Sustainable System Design Enterprises
Sector 10A, Gurugram, Haryana, India – 122001
Phone: +91-124-4275405
WhatsApp: +91-7505072607
Website: ssdeltd.in

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically